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Privacy policy

This website is run by the Centre for Sustainable Energy, and this page tells you who we are; how we collect information about you; whether and how we store that information, and what we use it for; with whom we intend to share your information; and whether it may be transferred outside the European Economic Area (‘EEA’). Please read the policy carefully. If you do not agree with it, then please do not use our website.

Who we are

We are the Centre for Sustainable Energy. Our address and registered office is St James Court, St James Parade, Bristol BS1 3HL. Our charitable purpose is to help people and organisations from the public, private and voluntary sectors meet the challenge of rising energy costs and climate change. We are registered charity 298740, and registered company 2219673.

How we collect information

On this website we only collect personal information of people signing up to use the website for a Green Open Homes event. We collect only the information needed to carry out this service and we do not contact people for any reason other than regarding this service. 

Organisations that sign up can upload details about homes taking part in their events. It is a condition of registering an event that event organisers acknowledge that they are responsible for gaining householders' permission to include their home and to meet all other legal and data privacy obligations. The information is removed from the site two years after the event has taken place. 

Your information will be stored a Memset web server and on our own backup copy. We may also store your information in a digital format and on paper at our offices. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you on payment of a fee, which is currently £10. Requests must be made in writing to the CSE office at the address stated in ‘Who we are’ above. If you wish to be removed from the database, contact us on communications@cse.org.uk.

With whom we may share your data

This website was developed by CSE; the information we hold is subject to the requirements of the Freedom of Information Act 2000 (FOIA) and may be disclosed under the FOIA.

We will give third party suppliers who supply services to us (for example, as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company) incidental access to your information. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings. CSE strictly respects the privacy of its users.

Further information about data protection issues including the Register of Data Controllers can be found at www.informationcommissioner.gov.uk.

If you have any queries about the information we hold on you, please contact CSE on 0117 934 1400 or visit our contact us page and send an email. If you have a complaint or an issue to raise, please contact the CSE office above.

We use cookies

Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites.

We use CookieYes to manage cookie consent. Click on the icon on the bottom right of the screen to find out what cookies are used on this site. 

We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the IAB website at www.allaboutcookies.org.